Responsible Gaming

Gambling should remain entertainment

Gambling involves risk, and there is no guaranteed way to win. Every bet is an independent event, and previous results do not make a particular outcome more likely. A winning streak cannot be relied upon, and losses cannot be recovered simply by continuing to play. Treat any money spent on gambling as an entertainment expense that may not be returned.

Only gamble with money you can afford to lose after your essential expenses have been paid. Gambling should never come before rent, mortgage payments, food, bills, education, healthcare or other financial commitments. Do not use money set aside for emergencies, savings or dependants. If you need to borrow money, sell possessions or delay important payments in order to gamble, stop playing and seek assistance.

Safer gambling habits

• Set a spending budget before you begin and stick to it.
• Set a time limit and take regular breaks away from the screen.
• Keep a record of how much time and money you spend gambling.
• Avoid gambling when you are angry, upset, tired or under the influence of alcohol or other substances.
• Do not chase losses by increasing your bets or playing for longer.
• Do not gamble with borrowed money, credit intended for essentials or another person’s funds.
• Do not view gambling as a source of income or a solution to financial difficulties.
• Keep gambling separate from important decisions and daily responsibilities.
• Stop playing when your planned time or budget has been reached, whether you are winning or losing.

It can also help to tell someone you trust about your gambling budget. An independent person may notice changes in your behaviour and help you keep to the limits you have chosen. If gambling is affecting your mood, sleep, relationships or ability to meet responsibilities, take those changes seriously.

Tools to help you stay in control

Planning your gambling before you play can make it easier to stay within your boundaries. Depending on the features available to your account and the requirements that apply to the service, you may be able to use safer gambling controls such as deposit limits, wagering limits, loss limits, session reminders, reality checks, time-outs or account closure. These tools are intended to support informed decisions, but they work best when you choose limits that reflect your actual circumstances.

Consider setting limits before playing

1. Decide the maximum amount you can afford to spend over a day, week or other period.
2. Choose a time limit for each session and decide when you will stop.
3. Set a loss limit that you will not exceed, regardless of the result of your play.
4. Use account controls where available and review them regularly.
5. Do not increase a limit during a session because of excitement, frustration or a desire to recover losses.
6. Take a longer break if you feel unable to follow the limits you set.

A limit is most effective when it is set before gambling begins. If a limit no longer reflects your circumstances, consider lowering it rather than raising it. Changes to limits may be subject to a waiting period or other conditions under applicable rules. If you want to stop gambling altogether, account closure or self-exclusion may be more suitable than a temporary limit.

Taking a break or closing your account

You can ask Spinania Casino about available options for taking a break, restricting access or closing your account. A temporary break may be useful if you need time away from gambling. Self-exclusion is a stronger measure designed for people who want to prevent themselves from accessing gambling services for a chosen period or until further review. If you request self-exclusion, do not create another account or use someone else’s account to continue gambling.

Account restrictions are not a replacement for professional support. If you are concerned about your gambling, consider using the available controls and speaking with a qualified gambling counsellor at the same time. Keep in mind that technical controls may not immediately remove every gambling-related message or prevent access to other services. You are responsible for taking additional steps that may be appropriate for your situation.

Recognising when gambling may be harmful

Gambling problems can develop gradually. You may not notice the change at first, or you may believe that you can stop whenever you choose. A single sign does not necessarily mean that someone has a gambling problem, but repeated signs or a growing loss of control should not be ignored.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by placing larger or more frequent bets.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or planning your activities around it.
• Hiding gambling activity, losses or account statements from family or friends.
• Borrowing money, using credit or selling belongings to continue gambling.
• Missing work, study, appointments or family commitments because of gambling.
• Arguing with people close to you about how much you gamble.
• Feeling guilt, shame, stress or low mood after gambling, but continuing anyway.
• Using gambling to escape sadness, loneliness, pressure or other difficult feelings.
• Trying to stop or cut back several times without being able to do so.
• Having difficulty paying bills or meeting everyday financial obligations.

If any of these signs sound familiar, stop gambling and speak with someone you trust. You do not need to wait for a crisis before asking for help. A qualified counsellor can help you understand your gambling, make a practical plan and discuss options such as financial support, self-exclusion and treatment. Support is available for people who gamble as well as for partners, family members and friends affected by someone else’s gambling.

If gambling has contributed to serious distress or you feel that you may harm yourself or someone else, seek urgent help through appropriate emergency or crisis services in your area. Your immediate safety is more important than gambling, money or an account.

Our safer gambling approach

Spinania Casino expects account holders to use the service responsibly and in accordance with applicable Australian laws and any rules that apply to their location. Online gambling requirements can differ between states and territories and may change over time. You should make sure that online gambling is lawful where you are located and follow all relevant age, identity and account requirements.

Gambling services are intended for adults. Anyone under the applicable legal gambling age must not create or use an account. Parents, guardians and other adults should take reasonable steps to prevent children from accessing gambling services, including using device controls, account security settings and payment protections where appropriate.

Protecting your account

• Keep your username, password and account access details private.
• Do not allow another person to use your account or gamble on your behalf.
• Use a secure device and avoid saving account details on shared devices.
• Review account activity and payment records regularly.
• Contact the relevant support channel promptly if you notice activity you do not recognise.
• Consider using parental controls or blocking software on devices used by children.

Marketing messages should not encourage harmful gambling behaviour. If you do not want to receive promotional communications, use the available account or communication preferences to reduce or stop them. You can also ask the support team about the options available for marketing preferences and safer gambling restrictions.

Where to find help

If you are worried about your gambling, contact a recognised Australian gambling support service, a qualified counsellor or a financial counsellor. These services can provide confidential guidance and help you choose practical next steps. You may also speak with your doctor or another health professional, particularly if gambling is connected with anxiety, depression, substance use or other wellbeing concerns.

You can contact Spinania Casino through the support options made available on the website to ask about limits, time-outs, self-exclusion, account closure or other safer gambling measures. We encourage you to ask for help early. Taking a break is a responsible decision, and choosing not to gamble is always an available option.