Privacy Policy

About this Privacy Policy

This Privacy Policy applies to personal information collected through the Spinania Casino website, account services, customer support channels and related online interactions. Personal information means information that identifies you, or that can reasonably be connected with you. It may include information you provide directly, information created when you use our services and information received from service providers or other permitted sources.

By using the website or opening an account, you acknowledge that your information may be handled in the ways described in this policy. We may update this policy from time to time to reflect changes to our services, technology, business processes or legal obligations. When changes are made, the updated version will be made available on the website. You should review this page periodically so that you understand the current approach to privacy.

This policy is intended to provide clear general information. Some services, payment methods, identity checks and communications may have additional privacy notices or terms that explain how particular information is handled. If another notice applies to a specific service, it should be read together with this policy.

Our general privacy approach

• We collect information that is reasonably needed to provide and protect our services.
• We use information for clear business, account, safety, support and legal purposes.
• We take reasonable steps to keep information accurate, secure and accessible only to authorised people or providers.
• We retain information only for as long as it is needed for the relevant purpose or as required by law.
• We respect requests about access, correction, deletion and marketing preferences, subject to applicable limits.

Information we collect and why we use it

The information handled by a casino website will depend on the services you use, the account information you provide and the checks that may be required. We try to collect information that is relevant to the purpose for which it is used. The categories below describe the types of information that may typically be handled by Spinania Casino.

Account and contact details

When you register or update an account, we may collect details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also record your preferences, account status, responsible gaming settings, support history and information you provide when communicating with us. These details help us create and administer your account, provide customer support, send service messages and maintain accurate records.

Identity and verification information

To help confirm identity, eligibility and account ownership, we may request verification information and documents. This may include identity documents, documents confirming residential details and information needed to complete security or account checks. Verification information may be reviewed by authorised staff or specialist service providers. It is used to help prevent impersonation, account misuse, fraud, money laundering, underage access and other prohibited activity, and to meet obligations that apply to online gambling services.

Payment and transaction records

We may handle information about deposits, withdrawals, wagering activity, account balances, payment methods, transaction dates, amounts and transaction outcomes. Payment service providers may process payment information directly, and they may provide us with confirmation or reference information needed to operate your account. Transaction records help us process requests, investigate disputes, detect unusual activity, provide account statements and meet financial, security and record-keeping requirements.

Device, usage and cookie information

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, pages viewed, approximate location, access times, referral information and interactions with the website. We may also record login events, session information, error reports and security events. This information helps us keep the website working, understand how services are used, troubleshoot problems, improve performance and identify suspicious or unauthorised activity.

How information is used

• To open, maintain and administer your account.
• To provide games, account functions, payments, withdrawals and related services.
• To confirm identity, eligibility and account ownership.
• To carry out security, anti-fraud, anti-money laundering and other risk checks.
• To communicate with you about account activity, service updates, requests and support matters.
• To respond to questions, complaints, disputes and technical issues.
• To personalise or improve website content, functionality and user experience.
• To send marketing communications where permitted and where you have provided consent or another valid basis applies.
• To comply with legal, regulatory, court, tax, financial, responsible gambling and record-keeping obligations.
• To protect our users, staff, systems, business operations and the integrity of our services.

We may combine information from different sources when this is reasonably necessary for these purposes. For example, account details may be considered together with device, payment and verification information when reviewing a security concern. We do not use personal information for unrelated purposes unless you have been informed, have given permission where required, or the use is otherwise allowed.

Cookies, sharing, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Spinania Casino may use essential cookies to support login sessions, account functions, security and navigation. Other cookies or similar tools may help us remember preferences, understand website usage, measure performance and improve content or communications.

Some cookies may be placed or read by service providers that help operate website, analytics, security or marketing functions. Cookie availability and duration may vary depending on their purpose. You can manage or delete cookies through your browser settings, and many browsers allow you to block cookies or receive a warning before they are stored. Blocking essential cookies may affect account access, website functions or the way some services operate.

When information may be shared

We may share personal information with organisations that help provide, secure or improve the services. These may include payment providers, identity and verification providers, technology and hosting providers, customer support tools, security specialists, analytics providers, professional advisers and other service providers acting on our instructions. They should receive only information that is relevant to the service they provide and are expected to handle it securely.

Information may also be shared where reasonably necessary to investigate suspected fraud, unlawful activity, security incidents, breaches of account terms or threats to users and systems. We may disclose information when required or permitted by law, in response to a valid legal request, or where disclosure is needed to protect rights, safety, property or the integrity of the services. If our business structure or services change, information may be transferred as part of that change, subject to appropriate privacy considerations.

Security measures

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, verification procedures and staff or provider requirements. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and contact support promptly if you suspect that your account has been accessed without permission.

Storage and retention

Personal information may be stored by us or by service providers in electronic systems and other records. Depending on the service and provider, information may be processed in Australia or another location. We take reasonable steps to require appropriate handling and protection when information is processed by third parties.

We keep information for as long as it is reasonably needed for the purpose for which it was collected, to resolve disputes, enforce terms, protect the services, maintain business records or meet legal and regulatory obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational limits.

Your privacy rights and how to contact us

You can ask us about the personal information we hold about you and how it is being used. To exercise a privacy right, make a request or ask a question about this policy, contact support@spinaniacasino.click. For account security, we may need to confirm your identity before completing a request. This helps prevent personal information from being disclosed to someone who is not authorised to receive it.

Access to your information

You may request access to personal information we hold about you. Where appropriate, we may provide a copy or an explanation of the relevant information and how it is used. Some information may not be available where access would affect another person’s privacy, compromise security or fraud controls, reveal confidential business information, or be restricted by law.

Correction of inaccurate information

If you believe information about you is inaccurate, incomplete or out of date, you may ask us to correct it. We may request supporting information before changing important account, identity or payment details. Some information may need to remain unchanged where it records a past transaction, verification result, security decision or legal requirement, but we can add an appropriate note or update information where correction is suitable.

Deletion of your information

You may ask us to delete personal information that is no longer needed or where deletion is otherwise appropriate. Deleting information may affect your ability to use an account or services. We may also need to refuse or delay deletion where information must be retained for legal, security, fraud prevention, dispute resolution, transaction or record-keeping purposes. Closing an account does not automatically remove every record connected with it.

Withdrawing marketing consent

If you have consented to receive promotional emails, messages or other marketing, you may withdraw that consent by using an unsubscribe option included in the communication or by contacting support@spinaniacasino.click. We will process the request within a reasonable period. You may still receive essential service communications, such as account, security, transaction or policy messages, because these are not marketing communications.

We aim to respond to privacy requests in a reasonable way and within any timeframe that applies. If your request is unclear, unusually broad or requires further information, we may contact you for clarification. We will explain where a request cannot be completed, subject to any limits on the information that can properly be provided.

Contacting us about privacy

For access, correction, deletion, marketing consent withdrawal, security concerns or other data questions, email support@spinaniacasino.click. Please include enough information to help us understand your request, but do not send unnecessary passwords, payment credentials or sensitive documents in an ordinary message. We may provide secure instructions if further verification or documents are needed.